In my last article, Hewlett Packard HDX18 Woes, I wrote about the numerous problems I've encountered with my HP HDX18 notebook and how Hewelett Packard intentionally makes the support process difficult for the consumer. What I never expected was that they would sink to a new low by claiming out of warranty liquid damage and ignore the fact that I spent an extra $120 on a year of Accidental Damage Protection (ADP). A quick internet search shows that HP is willing to call just about anything liquid damage if it helps them avoid warrantied repair. This post at Ars Technica is just one example where HP's "proof" was laughable.
Here's the photos of my notebook sent by the HP representative.
Notice that there are no pictures of the actual motherboard or other electronic components, only the keyboard tray and DVD ROM case. Could this residue be a result of a spilled liquid? Possibly. Does it indicate that the notebook was damaged by spilled liquid? Not unless that keyboard tray or DVD ROM case is malfunctioning. Their claiming the fan and touch panel needed to be replaced and those are located on the other side of the notebook.
As I said, whether or not there is actually liquid damage is a moot point since I paid for Accidental Damage Protection at the time of purchase (less than a year ago). I was able to locate the original email confirming purchase and registration of my ADP coverage and provide the ADP serial number, however they had already escalated my case to corporate and insisted that I must wait to be contacted. When I asked for the contact information for the department handling my case I was told, "I cannot give you that information until your case has been assigned and you've been contacted."
I don't care how good of a deal it is, I would have never purchased a Hewlett Packard computer if I had known the kind of hassle I'd have to go through to get a working computer. Next step: Better Business Bureau.